Industry and regulatory bodies
A number of water industry and water regulatory bodies exist in Victoria.
Water industry bodies
Associations assist members by:
- undertaking performance monitoring for the industry
- organising industry training through conferences, workshops, visits and study tours
- keeping businesses informed about issues that affect the industry
- providing support for industry businesses
- representing the industry on task groups and forums
- providing a strong water industry presence in the wider community
- publishing journals, reports and articles for member businesses.
Water regulatory bodies
Essential Services Commission
The Essential Services Commission is responsible for regulating prices, service quality and market conduct for the entire Victorian water sector. The sector consists of 19 water businesses.
Urban water businesses are required each year to report performance information consistent with the indicators and definitions outlined in the Commission’s performance reporting framework.
The Commission reviews the prices to apply to water and sewerage services proposed by Victoria's water businesses for each five year regulatory period.
For further information on the Commission's role go to the Essential Services Commission website.
Energy & Water Ombudsman
The Energy and Water Ombudsman (Victoria) (EWOV) investigates and resolves disputes between Victorians and their energy and water service providers.
Victoria's 19 water authorities are members of the EWOV scheme, which has been dealing with water complaints since April 2001.
For further information about EWOV and the services it provides, please refer to the Ombudsman's website.
Drinking water regulation
The Safe Drinking Water Act 2003 came into effect on 1 July 2004, and is the first Act in Victoria to deal specifically with the regulation of drinking water supplies.
Prior to this, the quality of drinking water was regulated through the Health Act 1958, the Health (Quality of Drinking Water) Regulations 2002, the Food Act 1984, and contractual and licence deeds between water businesses and the Department of Sustainability and Environment.
The Department of Health through the Water program works with the Victorian water industry, key stakeholders and other government departments to deliver the regulatory objectives of the Safe Drinking Water Act 2003 and the Safe Drinking Water Regulations 2005.
For more information on drinking water regulation go the Department of Health website.